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Commercial Account Manager

Job Description

Position Overview

Agiloft is seeking a collaborative, motivated, and results-driven professional to join our dynamic Account Management team. As a Commercial Account Manager, you will play a pivotal role in driving adoption, renewal management, and expansion across our Commercial customer base.

In this role, you will manage a higher-volume book of business, partnering closely with Customer Success to ensure retention while identifying expansion opportunities. You will apply Agiloft’s AI-enhanced Contract Lifecycle Management (CLM) capabilities to help customers improve efficiency, visibility, and control across their contracting processes.

This position is ideal for an early- to mid-career SaaS professional who excels in execution, relationship management, and efficient deal cycles, while acting as a trusted advisor to customers.

You must thrive in a fast-paced, high-growth environment and be willing to wear multiple hats.

Job Responsibilities

Account Expansion & Revenue Growth

Manage a portfolio of Commercial accounts to drive renewals, adoption, and incremental expansion

Identify upsell and cross-sell opportunities aligned to customer needs and usage patterns to drive growth

Identify expansion opportunities across additional departments and business units (BUs) within the broader customer organization

Partner closely with Customer Success on renewals and account health to ensure long-term client retention and revenue stability

Clearly communicate Agiloft’s value proposition and leverage internal resources as needed

Client Relationship Management

Develop and nurture long-term, productive relationships with key stakeholders, including individual contributors to senior-level and C-level executives

Act as a trusted point of contact for customers by understanding core business needs and aligning Agiloft’s capabilities with their goals

Collaborate with sales leadership and internal teams to develop and deliver consistent, high-quality customer experiences

Conduct regular business reviews to assess customer satisfaction, address challenges, and ensure alignment with clients’ evolving needs

Sales Strategy and Execution

Leverage usage data, customer insights, and forecasting tools (e.g., Clari) to identify expansion opportunities and support accurate pipeline management

Apply the MEDDPICC sales methodology to qualify opportunities, guide deal strategy, and drive predictable outcomes

Manage expansion opportunities from identification through close

Develop and execute close plans aligned to MEDDPICC criteria, including metrics, decision process, paper process, and champion validation

Maintain accurate records of account activities, opportunities, and sales forecasts

Provide regular updates to sales leadership on progress, account strategies, and forecast accuracy

Customer Insights & Collaboration

Work closely with clients to understand their evolving business requirements and provide feedback to internal teams to help shape our product and service roadmap

AI Thought Leadership

Confidently articulate the business value of AI in contract management, including efficiency gains, risk identification, obligation tracking, and analytics

Apply foundational AI use cases in customer conversations, helping Commercial customers understand practical, outcome-driven benefits

Collaborate with Solution Consultants to ensure accurate and consistent representation of Agiloft’s AI capabilities during customer engagements

Capture and relay customer feedback to inform AI product development, use-case refinement, and market messaging

Leverage AI-assisted tools to enhance productivity, streamline workflows, and support day-to-day account management activities

Other duties as assigned

Perform other duties as assigned to support the success of the team and Account Management organization

Required Qualifications

2–4 years of experience in SaaS sales or account management, with a preference for experience in Contract Lifecycle Management (CLM) or related systems

Proven ability to manage accounts and execute cloud-based SaaS sales cycles using a structured sales methodology (e.g., MEDDPICC)

Experience with value selling, upselling, and cross-selling techniques that drive revenue growth

Strong negotiation skills within complex sales processes

Excellent interpersonal, communication, and presentation skills

Demonstrated ability to build and maintain strong relationships with functional, senior, and executive stakeholders

Strong problem-solving skills with the ability to align business requirements with technical solutions

Highly organized and detail-oriented

Proficiency with Microsoft Office, CRM, and web conferencing tools

Willingness to travel

Preferred Qualifications

Experience with Salesforce

Familiarity with Commercial software and contract management systems

Background in conducting customer demonstrations and proof of concepts

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