Customer Service Representative

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Job Description

Position: Customer Service Representative

Job Type: (Remote)

Jonesbororealtycompany is a leading real estate company in Jonesboro, known for its exceptional customer service and commitment to providing the best possible experience for its clients. We are a team of dedicated professionals who are passionate about helping people find their dream homes and making the buying and selling process as smooth as possible.

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and assisting them with their inquiries, concerns, and requests. This is a full-time position, with a 40-hour workweek, and will be based in our Jonesboro office.

Key Responsibilities:

- Serve as the first point of contact for all customer inquiries and requests

- Respond promptly to customer inquiries via phone, email, and in-person

- Provide accurate information about our products and services to customers

- Maintain a high level of professionalism and customer service at all times

- Resolve customer complaints and escalate issues as needed

- Keep accurate records of customer interactions and transactions

- Collaborate with other team members to ensure a seamless customer experience

- Stay up-to-date with product knowledge and company policies to provide accurate information to customers

- Assist with administrative tasks as needed

Qualifications:

- High school diploma or equivalent

- Prior experience in customer service or a related field preferred

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Ability to work well in a team environment

- Proficient in Microsoft Office and other computer applications

- Real estate knowledge is a plus

Benefits:

- Competitive salary

- Health, dental, and vision insurance

- Paid time off and holidays

- 401(k) retirement plan

- Training and development opportunities

- Positive and supportive work environment

If you are a self-motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this position. Join our team at Jonesbororealtycompany and be a part of a company that values its employees and strives for excellence in everything we do.