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Customer Service Representative – French & English Speaker
Job Description
We are looking for a French & English-speaking Customer Service Representative to provide exceptional support in a fully remote environment. You will assist customers with inquiries, troubleshooting, and general service requests, delivering a high-quality experience in line with the company premium standards.
Location: Remote, Greece
Employment Type: Full-time
Base Salary: €1,045.72/month gross
Productivity Bonus: Up to 10% of gross salary based on target achievement
Training Date: 2026-03-09 (11 days, fully paid)
Interview Deadline: 2026-02-26
Role Overview
We are looking for a French & English-speaking Customer Service Representative to provide exceptional support in a fully remote environment. You will assist customers with inquiries, troubleshooting, and general service requests, delivering a high-quality experience in line with the companys premium standards.
Key Responsibilities
- Respond professionally to customer inquiries via email, chat, and phone
- Assist customers with product usage, troubleshooting, and general service support.
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Handle orders, returns, exchanges, and missing items efficiently.
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Record interactions and maintain accurate documentation.
- Collaborate with the team to maintain a positive and supportive customer experience.
Requirements
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French: C2 (native or near-native fluency)
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English: C1 (advanced proficiency)
- Strong customer service mindset with a focus on empathy and professionalism
- Comfortable working fully remotely and managing multiple customer queries
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Adaptable, organized, and able to handle rotational shifts
Work Schedule
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Monday to Sunday, rotational shifts between 09:00 – 20:00
Compensation & Benefits
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Base gross salary: €1,045.72/month
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Productivity bonus: Up to 10% of salary (up to €104.57/month)
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Salary progression:
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After 12 months: €1,100/month gross
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After 3 years: €1,150/month gross
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Relocation Support (choose one):
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All expenses covered – flight, hotel, and real estate agency fee
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€250 relocation allowance + real estate agency fee (for independent relocation)
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Private healthcare coverage and exclusive company discounts
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Fully paid remote training delivered by certified instructors
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Free online Greek language courses
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Career development and internal mobility programs
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Participation in CSR initiatives and company events
Why Join Us
- Work with a globally renowned premium brand in a fully remote environment
Access to advanced tools and professional development opportunities
- Join a supportive, inclusive, and diverse team that prioritizes employee well-being
Application Process
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Submit your application for review
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Complete online language assessments (French & English)
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Participate in the interview process and start your journey with us
Apply now and be part of our team!