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Customer Service Representative (Remote, Flexible Hours – U.S. Only)
Job Description
About Aspire Health
Aspire Health is a patient-centered healthcare organization committed to delivering high-quality support with compassion, professionalism, and integrity. Our remote customer service team is essential to ensuring a positive experience for patients, caregivers, and partners nationwide.
Aspire Health is seeking a Remote Customer Service Representative to serve as a key point of contact for patients, caregivers, and internal partners. This role is ideal for individuals who are professional, detail-oriented, and passionate about delivering exceptional service, all while enjoying the flexibility of remote work.
Responsibilities
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Answer inbound calls, emails, and online inquiries professionally
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Assist patients and clients with general questions, services, and scheduling
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Resolve issues efficiently while maintaining a calm, empathetic approach
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Accurately document all interactions in internal systems
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Maintain strict confidentiality and follow HIPAA guidelines
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Escalate complex issues to the appropriate department when necessary
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Provide consistent, high-quality customer support
Qualifications
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Must currently reside in the United States
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High school diploma or equivalent required
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1+ year of customer service experience preferred
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Healthcare or call center experience is a plus
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Excellent communication and interpersonal skills
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Strong attention to detail and problem-solving abilities
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Comfortable working independently in a remote environment
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Reliable internet connection and a quiet workspace
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Basic computer and data entry skills
Benefits
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Competitive hourly pay
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Flexible work schedule
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100% remote position
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Paid training
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Opportunity for growth within a reputable healthcare organization
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Supportive and professional team environment
Why Join Aspire Health
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100% remote position (U.S. residents only)
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Flexible hours
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Meaningful work that positively impacts lives
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Competitive compensation and growth opportunities
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Professional, respectful, and inclusive work culture