Customer Success Manager, Health Systems (California / Western Region)
Job Description
About the Role:
Bend Health, a Lyra Health Company, is looking for a Customer Success Manager who is energized by engaging with customers, building relationships, strategy and overall delivering results.
You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer; you are passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.
Candidates must be based within commuting or short travel distances to the San Francisco Bay Area. This role requires frequent travel (20%) to visit customers.
Responsibilities
Serve as the primary relationship owner for our health system partners, maintaining regular contact with the customers’ benefits team members and other key stakeholdersPartner with marketing to develop and deliver engaging campaigns and workshops for your customersProduce and regularly communicate customer reportsCollaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issuesContribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customersLeave customers feeling supported and delighted after every interaction, such that they renew with Bend each yearTake ownership of referral volume for each of your customers, ensuring you exceed referral targets.Qualifications
5+ years experience in customer success/ or a related field, ideally in the area of health systems / health plans / HealthcareExcellent communication skills-both verbal and written, with an emphasis on quickly gaining trustAbility to innovate and creatively solve problems in a highly collaborative mannerStrong project management skills and a demonstrated ability to work successfully on cross-functional teamsAbility to prioritize and balance multiple customersStrong relationship building skills; proven experience working with and influencing key decision makers (including executive level) and balancing the needs of internal and external stakeholdersIntellectual curiosity and self-awareness to identify knowledge gaps or development areas; ability to apply learnings and adapt to new situationsAbility to thrive in a fast environment - take initiative, prioritize, problem solve, and deliverWillingness to travel (20%)