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Czech-Speaking Technical Support Specialist (iOS Tier 1)
Job Description
Join a premium global technology support project focused on supporting users of a leading mobile operating system and smart devices. This Tier 1 technical support role combines customer care excellence with advanced technical troubleshooting, offering a structured environment, strong onboarding, and long-term career growth. You'll work with modern tools, clear workflows, and an international team delivering high-quality user support. Location: Remote from anywhere in Greece
Optional: Hybrid access to a modern office in Athens
Start Date: 3 February 2026
Schedule: Monday–Friday | 09:00–18:00
Your Responsibilities
Provide high-quality technical support via phone and digital channelsTroubleshoot iOS-related issues (software, devices, settings, connectivity)
Guide users through clear, step-by-step solutions
Escalate complex cases following defined technical procedures
Accurately document cases and resolutions in internal systems
Deliver a premium customer experience aligned with high service standards
Language & Skill Requirements
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Czech: C2 / Native level
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English: C1 (used for tools, training, and internal communication)
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Technical Level: Advanced (strong familiarity with iOS / smart devices)
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Strong communication, analytical, and problem-solving skills
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Customer-oriented mindset with attention to detail
Salary & Compensation
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Base Salary: €1,300.72 gross/month
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Performance Bonus: Up to €250/month, based on KPIs
Additional Pay (for Greece-based projects):
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Sundays & public holidays: +75% per hour
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Night shifts: +25% per hour
Training & Onboarding
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3 weeks of fully paid training
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In-depth onboarding on tools, systems, and workflows
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Ongoing coaching and quality feedback
Relocation Support – You Choose
We make your move to Greece easy and stress-free:
Option 1 – All expenses covered
Flight + Hotel stay + Real estate agency fees
Option 2 – Flexible relocation package
€250 relocation allowance + Real estate agency fees covered
Whether youre traveling by car or arranging your own stay, weve got your back.
Work Setup & Benefits
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Remote work (WAHA): From anywhere in Greece
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Optional hybrid access to a modern Athens office
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International, multicultural work environment
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Stable weekday schedule (no weekends)
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Long-term career growth opportunities within technical support
Why Join This Role?
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Work on a high-end global tech support project
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Enjoy work-life balance with a Monday–Friday schedule
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Develop valuable technical and customer support expertise
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Combine remote flexibility with professional development
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Be part of an environment that values quality, growth, and people
Hiring Process
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Application & CV review
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Czech & English language assessment
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Technical interview
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Offer & onboarding