Discovery Optimisation Specialist

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The Role:
Enhance site performance and customer experience through data-driven optimisation of navigation, onsite search, product hierarchy, and overall discoverability. Partner with Optimisation leadership to deliver the digital strategy and continuously improve journeys, conversion, and content visibility across all devices.

WHATS IN IT FOR YOU:

40% staff discount plus friends & family discounts throughout the year
Access to our reward platform for external discount and offers
Private pension scheme
Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
All employees are covered by our life assurance policy from day one
Unlock extra leave with our buy more holiday scheme.
Celebrate YOU! Enjoy an extra paid day off on your birthday each year
Enhanced maternity, paternity and adoption leave, and shared parental leave.
Spread the cost of your commute with interest-free season ticket loans
Do your bit for the environment and save money with our Cycle2Work scheme
We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust


What you’ll be doing:

Optimise search and browse touchpoints to maximise product visibility, discoverability, and conversion.
Analyse performance data to identify opportunities and deliver measurable customer and commercial improvements.
Produce regular reporting on onsite behaviour and trends, offering insights to guide optimisation and trading priorities.
Maintain and refine category structures to ensure consistent product relevance across all devices.
Lead product enrichment with a focus on accuracy and speed, protecting conversion and preventing lost sales.
Partner with Trade, UX, and IT to plan, test, and deliver new digital features, campaigns, and journeys.
Collaborate with Ecommerce and Content teams to align visibility and messaging with user behaviour and intent.
Proactively identify and resolve live-site issues while maintaining high performance standards.
Champion insight-led experimentation to validate hypotheses and drive continuous improvement.
Work with Marketing and SEO to align paid, organic, and onsite discovery journeys.
Conduct competitor and market benchmarking to identify trends and opportunities in navigation, design, and functionality.
Support and mentor assistants, providing guidance, workload management, and development opportunities.
Deputise for the Junior Optimisation Manager, supporting strategy, performance delivery, and process enhancements.
Maintain deep expertise in optimisation tools, systems, and product categories to inform decisions and best practices.
Create and share documentation to standardise optimisation, tagging, and analytics practices across teams.


Who you are:

Analytical, commercially minded, and data-driven, with a customer-first approach.
Collaborative communicator skilled at influencing cross-functional teams.
Organised, proactive, and adaptable in a fast-paced trading environment.
Embraces a test-and-learn mindset, using insights to drive measurable outcomes.
Acts as a positive role model, fostering engagement and accountability within the team.

Minimum Qualifications & Experience:

2–3 years’ experience in eCommerce optimisation or trading.
Strong understanding of site merchandising, navigation, and search optimisation.
Skilled in digital analytics tools (e.g., Adobe Analytics, Google Analytics, Monetate, etc.).
Experience working with cross-functional digital and trading teams.