French Customer Service Representative – Consumer Electronics (Remote – Greece)

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Job Description

Are you passionate about delivering exceptional customer service? Join a dynamic remote team in the consumer electronics sector, supporting customers across France and other regions. This role offers the opportunity to work with a leading brand, enhance your skills, and grow professionally in a supportive environment.

Location: Remote, Greece
Salary: €1,045.72/month (gross)
Bonus: Up to €150/month performance-based
Interview Deadline: 2026-01-28
Training Date: 2026-02-06 (11 full working days, fully paid)
Schedule: Monday–Sunday, 09:00–21:00 (rotational shifts)
Relocation Support (choose one):

1. All expenses covered – flight, hotel, and real estate agency fee

2. €250 relocation allowance + real estate agency fee (for independent relocation)

Key Responsibilities

• Provide outstanding customer service via phone, email, and chat with professionalism and empathy.
• Assist customers with product-related issues, troubleshooting, and warranty claims.
• Offer accurate and clear product and service information to help customers make informed decisions.
• Resolve customer complaints efficiently, ensuring a positive experience.
• Collaborate with team members to escalate issues when needed, maintaining high service standards.
• Participate in training and feedback sessions to continuously improve product knowledge and service skills.

Required Skills & Qualifications

• French (C2): Native-level fluency

• English (B2): Intermediate communication skills

• Strong verbal and written communication skills

• Customer-focused with a proactive attitude and problem-solving ability

• Ability to work independently and in a team environment

• Previous experience in customer service is a plus, but not mandatory

• EU Citizenship, valid work permit, or Certificate of Protection for refugees

Compensation & Benefits

• Base Salary: €1,045.72/month (gross)

• Performance Bonus: Up to €150/month based on results

• Paid, remote training delivered by certified instructors

• Health care coverage and exclusive product/service discounts

• Free online Greek language courses

• Career development and internal mobility opportunities

• Great Place to Work-certified company with diversity and inclusion initiatives
• Access to state-of-the-art facilities with relaxing break areas (if visiting the office)

• Participation in company events, community projects, and CSR initiatives

Why Join Us?

• Remote Work: Fully remote role based in Greece

• Training & Development: Paid training and ongoing professional growth opportunities

• Culture: Inclusive, supportive, and employee-focused work environment

• Performance Bonuses: Earn extra income for excellent work

Hiring Process

1. Submit your application

2. Complete language assessments in French & English

3. Attend the interview process and start your journey with us

Apply now and be part of a dynamic, customer-focused team!