Head of Delivery Operations

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Head of Delivery Operations Glasgow (Hybrid)
A bit about us  At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners.
We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
Who are we looking for? The ideal candidate will bring a proven track record of transforming business operations, with a strong focus on evolution, continuous improvement, and the application of integrations, automation, and AI to enhance efficiency and elevate the customer journey. As a people-first leader, you will foster a high-performance culture through robust performance management and outcome-focused leadership. You will manage 4 teams in provisioning come from a relevant operational background.
What will you be doing day-to-day?• Own and manage the full lifecycle of service delivery.• Ensure all service changes are executed accurately, on time, and in compliance with internal standards and regulatory requirements.• Lead the transformation of delivery operations.• Champion the use of automation, system integrations, and AI to optimise processes.• Proactively identify and manage risks to service delivery timelines and quality.• Build and maintain strong relationships with key suppliers and monitor performance.• Operational interface between multiple teams. • Support pre-sales and solution design teams with delivery feasibility and timelines.• Lead and inspire a high-performing team, fostering a culture of accountability, development, and excellence.• Mentor and coach team members to build capability and resilience across the function.• Monitor delivery costs, resource utilisation, and margin performance across projects.• Collaborate with Finance and Commercial teams to forecast delivery capacity and revenue impact.
What you’ll need: • Proven ability to lead large-scale transformation and change initiatives• Strong strategic mindset, aligning projects with business objectives• Experience managing and influencing senior stakeholders• Experience in overseeing teams responsible for the provisioning of services.• Strong background in business process optimisation (e.g., Lean, Six Sigma)• Ability to identify inefficiencies and implement scalable solutions• Understanding of system integration, digital transformation, and automation• Ability to work closely with project and product teams on technology-driven change• Excellent communication and influencing skills at all levels of the organisation• Ability to engage and collaborate with cross-functional teams, including senior executives, SMEs, and project teams• Experience in budgeting, cost management, and delivering cost-efficient projects• Understanding of commercial impacts of transformation initiatives
What do we offer you?  • At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you. • Family matters, too. With enhanced maternity and paternity pay, we’re here to support you as a parent and help you thrive in your career. • We offer a contributory pension plan to help you save for the years ahead, with Gamma’s contribution varying dependant on yours. • Your well-being is our priority. We offer group income protection and life assurance (four times• your salary) to ensure peace of mind for you and your loved ones. • We want you to share in our success. That’s why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth. • We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family.. • And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.
A few things to note  • Unfortunately, we can't offer visa sponsorship or relocation support for this role. • This role requires hybrid working from our Manchester office. • If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!  • Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. • We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma. • For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We‘re not looking to increase that network currently, so please don’t send speculative CVs. 
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