London Office - Retail Trade Co-ordinator - FTC 6 Months

---

The Role:
The Retail Trade Coordinator FTC, is responsible for supporting the execution of retail trade and customer initiatives, ensuring alignment with commercial goals and omnichannel transformation. The role serves as the key point of contact for retail trade and customer support, working closely with internal teams to provide stores with tools, insights, and communication needed to drive sales, customer experience, and key commercial metrics.


Coordinate with internal and external stakeholders to ensure smooth execution of activities across both trade and customer functions
Collaborate with cross-functional teams to deliver effective communications, ensuring all stakeholders have the information needed to execute tasks
Support the production, measurement, and analysis of activities, identifying opportunities to improve performance and providing feedback on lessons learned
Maintain close relationships with stores and Territory Support Managers, conducting regular visits to assess activities and gather feedback
Regularly review and update tools and communications to ensure they are relevant, effective, and aligned with business goals
Provide regular updates to key stakeholders on both customer and omnichannel metrics and commercial performance
Collaborate with teams like Workforce Planning, Customer Planning and Analysis and Digital/Omnichannel to enhance performance and coordinate customer initiatives
Coordinate with internal and external stakeholders on the Voice of the Customer programme to identify and act on customer feedback opportunities
Use customer feedback and insights to plan and deliver improvements across the business, ensuring customer satisfaction and loyalty

Technical Knowledge and Skills

Customer focused, with a strong commercial attitude, advocating for both internal and external customers
Proven ability to build strong cross-functional relationships, collaborating effectively across teams
Solution focused and innovative, with a proactive approach to overcoming challenges and improving processes
Pace driven, able to react quickly and meet strict deadlines without compromising quality
Strong emotional intelligence, able to challenge and accept challenge in an assertive and professional manner
Passionate about retail, advocating for stores and always being the voice for store teams in decision making
Highly analytical, able to interpret data, identify patterns and trends, and make actionable recommendations
Proficient in Microsoft Office, particularly PowerPoint and Excel, with a strong grasp of IT skills
Strong written and verbal communication skills, adaptable to different audiences and able to present information clearly and effectively