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Operational Specialist
Job Description
- Responsible for all aspects of office organisation activities whilst being reactive to the needs of the business.
- Warmly greet visitors to the office; answer phone calls in a polite, professional manner, passing on clear messages where appropriate.
- Maintain accurate client and Care Professional records on Home Instead software
- Manage correspondence by responding to emails and handling incoming and outgoing post.
- Maintain effective systems ensuring that all filing and databases are kept up to date.
- Support service delivery process including ensuring compliance, auditing and updating systems.
- Coordinate holidays for the office team and Care Professionals.
- Coordinate Care Professional retention activities such as newsletters, Care Professional of the month etc.
- Provide project admin support to ensure successful project implementation and timely adoption where appropriate.
- Provide support to all aspects of the business i.e. operations, finance and recruitment/HR.
- Take notes at HR meetings when required
- Provide basic local IT support i.e. setting up & removing users from systems and creating email addresses.
- Control the office supplies and make sure it is in accordance with office needs.
- To undertake any support or administration duties as and when required.
- Participate in the office rota to include on-call duties as required
- Ensure compliance with Home Instead’s Equality and Diversity Policy, in respect of employment and service delivery.
- Carry out any other duties deemed necessary for the successful operation of the business.