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People Operations Generalist

Job Description

At Tesorio, we're on a mission to transform how finance teams turn revenue into cash so companies can grow faster, smarter, and more sustainably. Finance teams shouldn't spend their time on manual busywork, disconnected workflows, and chasing invoices. Tesorio changes that by connecting tactical financial workflows to give teams visibility, predictability, and the ability to act in real time.

When teams can operate with clarity and move faster, businesses can reinvest confidently in their people, partners, products, and long-term growth.

The Opportunity

Revenue isn't real until you get paid, but most finance teams are still collecting the hard way: spreadsheets, scattered data, disconnected systems, and manual follow-ups. Tesorio's AI-powered Connected Financial Operations Platform automates AR and streamlines order-to-cash workflows so businesses can get paid faster and reinvest in growth sooner.

Finance teams spend less time chasing invoices and more time unlocking working capital and driving strategic growth — and our customers see tangible impact in both productivity and financial performance. On average, customers see a 30% reduction in DSO and a 3x improvement in collections efficiency.

Tesorio's platform is trusted by leading companies like Plaid, Box, and Veeva Systems, and ranked highly by users for transforming AR and financial operations. We closed our Series B investment, backed by top investors and seasoned finance leaders. We're growing rapidly with companies around the world — and now we're looking to hire a People Operations Generalist in Latin America to help scale our vision of reinventing how financial operations work for every business.

We are proudly a distributed team spanning multiple countries, committed to flexibility so you can do your best work wherever you are.

Job Description

The People Operations Generalist is a highly trusted, detail-oriented operator responsible for the day-to-day execution and continuous improvement of People Operations at a fully remote, distributed company. This role owns core HR operations, compliance, systems, benefits, onboarding/offboarding, vendor management, and recruiting coordination/support. The role partners closely with leadership, Finance, and external vendors to ensure a seamless employee experience, strong compliance posture, and scalable people infrastructure.

People Operations & Employee Lifecycle

Own and execute all employee lifecycle processes including onboarding, offboarding, performance review cycles, job changes, leaves, and terminations

Manage benefits administration including open enrollment, vendor coordination, employee support, and compliance documentation

Serve as first point of contact for employee HR questions, concerns, and complaints, escalating when appropriate

Maintain accurate employee records, documentation, and workflows across HR systems and tools

Partner with Finance on compensation reviews, payroll, and audits

Provide support during the recruiting process (i.e. scheduling interviews, ensuring candidates move through the pipeline)

Compliance & Risk Management

Own HR compliance across all operating states, including: State registrations, account maintenance, and closures, unemployment insurance and withholding accounts, leave programs (e.g., FAMLI, state-specific programs), I-9 completion, background checks, and required filings

Monitor the virtual mailbox and virtual phone line, triaging and responding to actionable requests

Manage and respond to tax and government correspondence, employment verification requests, and compliance inquiries

Ensure all policies, contracts, and required notices are current and properly stored

Systems, Tools & IT Coordination

Own user provisioning and deprovisioning across HR and general company tools

Coordinate laptop ordering, security, wipes, and access changes

Maintain system permissions, admin access, renewals, and vendor relationships

Lead documentation cleanup and process standardization in Notion and internal knowledge bases

Vendor & Program Management

Own relationships with People Ops vendors and partners, including contracts, renewals, billing, and access management

Manage employee programs and perks such as swag, snacks, recognition programs, and employee experience initiatives

Track upcoming renewals and contracts to ensure continuity and cost control

Required Qualifications

4 - 7+ years of experience in similar roles

Deep knowledge of U.S. employment compliance, multi-state operations, and HR systems

Experience supporting fully remote, distributed teams

Strong operational rigor, attention to detail, and ability to manage sensitive informationComfort wearing multiple hats in a fast-moving startup environment

Experience with HRIS, payroll, ATS, and IT admin tools (e.g. Gusto, Deel, Lever)Excellent written and verbal communication skills

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