Quality Officer Job description

Are you passionate about ensuring excellence and driving continuous improvement? We are looking for a dedicated Quality Officer to join our dynamic team. In this role, you will play a pivotal part in upholding the highest standards across our business unit, implementing robust quality management systems, and supporting our commitment to delivering outstanding products and services. If you thrive in a collaborative environment and have a keen eye for detail this position offers the chance to make a significant contribution while advancing your professional journey.

About the Role

As a Quality Officer, you will oversee operational processes, identify opportunities for process improvement, and work alongside cross-functional teams to put effective solutions into action. Your analytical mindset and proactive attitude will help streamline procedures, minimise risk, and embed best practices throughout our organisation. By nurturing a culture focused on quality and responsibility, you will help ensure compliance with industry regulations and company policies, all while fostering innovation and ongoing learning within the team.

Please note that this description outlines the general nature of the position. Other related duties may be assigned as necessary, and it does not represent an exhaustive list of responsibilities.

Position Purpose

To provide support to the Senior Quality Manager, ensuring that all aspects of provision meet the requirements of PTQ military contracts and comply with relevant standards.

Main Responsibilities

• Maintain the quality of apprenticeship delivery within PTQ’s military contracts.
• Assist in the delivery of Apprenticeship Standards and formal qualifications within the programme.
• Coordinate and support the execution of teaching and assessment observations to monitor and encourage effective teaching, assessment, and learning practices.
• Provide comprehensive support and guidance to administrative and delivery teams regarding quality standards and procedural requirements.
• Coordinate and facilitate both internal and external audits in accordance with company policy, including the maintenance of schedules for internal funding and quality file checks.
• Oversee and assist with preparations for internal and external inspections.
• Regularly update and maintain policies and procedures relevant to assigned areas of responsibility.
• Support the development and management of flexible learning methodologies that prioritise Apprentices/Learners, incorporating tools such as e-learning, e-portfolios, and digital platforms.
• Assist in the production and revision of key quality-related reports as required, including:
• Contributions to Self-Assessment Reports and Quality Improvement Plans
• Quarterly Army Apprenticeship Quality Commentary
• Moderation of Observation of Teaching, Learning & Assessment (OTLA)
• Analysis of Employer and Apprentice/Learner Feedback reports
• Monthly sampling of online Apprentice/Learner evidence
• Foster and maintain constructive relationships with all stakeholders to ensure effective collaboration.
• Implement and manage all agreed Quality Assurance and Risk Management Systems operated by PTQ and its clients and contribute proactively to the ongoing development of high-quality provision and services.
• Undertake additional duties as may reasonably be assigned.

Key Relationships

• Foster constructive and collaborative working relationships with the Quality Manager.
• Build and maintain effective rapport with colleagues and peers.
• Consistently present a professional image when interacting with customers.

Training / Competencies

• Strong IT capabilities
• Excellent written communication
• Effective interpersonal communication
• Sharp analytical thinking with the ability to make well-founded judgements and recommendations.

Essentials

• Recognised quality qualification
• Minimum 3 years of recent experience in the apprenticeship sector
• Current teaching, assessing, and quality assurance qualifications
• Understanding of the Education Inspection Framework (EIF) and ESFA funding compliance
• Knowledge of quality cycles
• Experience with Ofsted inspections and ESFA audits
• Experience promoting continuous improvement practices
• Experience developing and improving apprenticeship delivery, preferably in a military environment
• Knowledge of teaching, assessment (including EPA), and quality assurance processes.

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