Systems Administrator II / Endpoint Support Engineer

Job Description

Systems Administrator II / Endpoint Support Engineer (Tier 1–2)

Overview

We’re looking for a hands-on Endpoint Support Engineer / Systems Administrator (L2) who enjoys solving real problems at scale. This role focuses on endpoint management, imaging, deployments, and software distribution in an enterprise environment, supporting Windows 10/11 systems using Microsoft SCCM and Adaptiva.

You’ll be a key player in ensuring devices are secure, compliant, and fully operational—working closely with engineering teams while serving as a trusted escalation point for Tier 1 issues.

What You’ll Do

Endpoint & User Support

• Serve as Tier 1–2 support for endpoint-related issues including login failures, update errors, and application issues
• Support end users through Windows 11 upgrades, resolving deployment failures and Software Center issues
• Assist with software installs, policy updates, and configuration changes to maintain a consistent user experience

Endpoint Management & Deployment (SCCM)

• Manage and monitor application deployments through Microsoft SCCM
• Create, analyze, and maintain SCCM reports to track compliance and deployment success
• Troubleshoot imaging issues such as duplicate device records, failed task sequences, and deployment errors

Adaptiva Administration

• Support day-to-day operations of the Adaptiva platform, including licensing, vulnerability workflows, and portal configuration
• Partner with Adaptiva support and internal engineering teams on escalations and advanced troubleshooting
• Perform environment clean-up and maintenance during organizational changes (e.g., divestitures or infrastructure transitions)

Collaboration & Documentation

• Work cross-functionally with systems, network, and security teams to identify root causes and long-term fixes
• Document procedures, resolutions, and best practices to improve internal knowledge bases and operational efficiency

Requirements

Experience

• 1–3 years of experience in IT support, endpoint management, or systems administration
• Experience supporting enterprise Windows environments
• Proficient English Level (both written and speaking--B2 or above)

Technical Skills

• Microsoft SCCM (application deployment, imaging, reporting)
• Windows 10/11 configuration and troubleshooting
• Patch management and software distribution
• Adaptiva experience strongly preferred

Soft Skills

• Clear, professional communication with both technical and non-technical users
• Strong troubleshooting and analytical skills
• Ability to work independently while collaborating with distributed IT teams

Certifications (Nice to Have)

• Microsoft Certified: Modern Desktop Administrator Associate
• CompTIA A+ or equivalent

Benefits

• Fully Remote Work
• Competitive Pay
• Working for an industry leading, tech forward company
• Training & Development

Why This Role

• Exposure to enterprise-scale endpoint environments
• Opportunity to work closely with senior engineers and vendors
• Hands-on ownership of endpoint deployments and compliance