Teaching, Learning and Student Experience Coordinator

What the role entails:

We are recruiting for a permanent, full-time position (35 hours per week) to the role of Teaching, Learning and Student Experience Coordinator (Student Support), within Student and Academic Services, within the Directorate of the Student Experience.

The role involves coordinating admissions and ongoing student support to online and blended learners both in the UK and overseas. Our learners may be studying part time for a Post Graduate qualification or completing a short course as part of their career development.

You will need to be a problem-solver with excellent communication skills, answering queries directly from OBL students by phone, email or online, or serving as an advocate for the student in tracking down answers from other University support teams. You will also provide online welcome sessions to new students via web conferencing software and be able to train new students in the use of this software and help them to diagnose and resolve problems.

Candidates are expected to have significant experience of working in a customer support environment, answering queries and taking ownership of problems while maintaining appropriate levels of confidentiality. Experience of working with customers in support of online services and/or students within an educational environment would be an advantage, but not essential.

Candidates will require the proven ability to successfully organise their own time, prioritise workloads and work effectively as part of a team. Excellent verbal and written communication skills and strong analytical and problem-solving skills are essential. Candidates will also be expected to have good general computing skills, particularly in the use of MS Word, MS Excel, MS Outlook, and online meeting software, and be prepared to undertake further technical training where necessary.

It would be advantageous, but not necessary, to have experience of working with the Canvas VLE, as well as some familiarity with online and blended learning through either completing or supporting an online course.

What will you get in return:

· Fantastic market leading Pension scheme

· Excellent employee health and wellbeing services including an Employee Assistance Programme

· Exceptional starting annual leave entitlement, plus bank holidays

· Additional paid closure over the Christmas period

· Local and national discounts at a range of major retailers

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Hybrid working arrangements may be considered.

Please be aware that due to the number of applications we are unfortunately not able to provide individual feedback on your application.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any recruitment enquiries from recruitment agencies should be directed to People.Recruitment@manchester.ac.uk.

Any CV’s submitted by a recruitment agency will be considered a gift.

Enquiries about the vacancy, shortlisting and interviews:

Name: Pam Giblin

Email: pam.giblin@manchester.ac.uk

General enquiries:

Email: People.recruitment@manchester.ac.uk

Technical support:

https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.