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Team Leader
Job Description
Hours
This is a full time position, with the main working hours being Monday - Friday from 08:30 - 17:00. This is based at our office on Worle High Street, but will involve travelling to other locations to carry out tasks and duties associated with the role. Out of hours on-call participation is required on a rota basis. Salary £25,000 - £28,000 depending on experience.
Team Leader Job Purpose
To promote the highest standards of care and support services to enable clients to remain living safely and independently in their own homes.
Team Leader Primary Responsibilities
- Undertaking client QA’s and Reviews as required.
- Undertaking Care Professional supervisions, support visits and carrying out competencies as required.
- Conduct client/Care Professional introductions where appropriate.
- Support Care Manager to undertake Care Consultations.
- Raise issues as ‘Events’ with Registered Manager for clients and care professionals as they arise.
- Work through and resolve ‘Events’ assigned to you with Registered Manager to completion.
- Starting and holding new Care Packages until Care Professionals can be scheduled in.
- Covering emergencies and sickness, sometimes within and after office hours, if required.
- Participate in providing training to Care Professionals, both in the office and in the field as required.
- Support other Team Leaders when there is a workload imbalance.
- Support the Registered Manager in the preparation for regulatory inspections, notifications and audits where required.
- Take part in the on-call and emergency backup rota when required.
- Always maintain confidentiality for all Home Instead Information, including client, Care Professional & office data.
Other
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
- Carry out any other duties deemed necessary for the successful operation of the business.