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Tech Support Specialist with German

Job Description

What Youll Do – Day to Day

Handle ~25 inbound contacts/day (calls & emails) across 7 cutting-edge tools
Support German-speaking users with:
- Product downloads, installations, and activations
- Account inquiries and subscription renewals
- Manual purchase guidance
- Basic troubleshooting via remote support tools
Upsell/cross-sell relevant products based on user needs
Work toward performance targets and advance to premium technical support (virus removal, device optimization, Ultimate Helpdesk) after proven success

Your Profile

Language Requirements:

German: C1 (native or near-native)
English: B2+ (for training & internal tools)

Experience & Skills:

Minimum 1 year in customer care or tech support (preferably in tech)
Strong oral & written communication
Solid PC literacy, with hands-on knowledge of:
- Windows, macOS, Android, iOS
- Firewalls, antivirus software, internet applications
Typing speed: 25+ WPM with 85% accuracy

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