Technical Solutions Analyst (HealthTech)

Who are you?

We are looking for a Technical Solutions Analyst to join us on a permanent basis and help make healthcare work better for everyone.

As a Technical Solutions Analyst at DrDoctor, you will be the bridge between our client facing and technical teams, providing the expertise needed to present complexity in a simple manner and to ensure the capabilities of our systems and services are transparent to our clients; ensuring our clients’ needs and expectations are met and that DrDoctor has everything it needs to successfully and efficiently onboard them.

This is an exciting role that will allow you to have a direct effect on our success in winning new clients and effectively and efficiently onboarding them. If you have a desire to learn and wish to accelerate your career, we can give you exposure to every facet of enterprise SaaS software and as much responsibility as you are ready to handle!

OK, that’s me, but who are DrDoctor?

Take a look at our careers page (https://drdoctor.teamtailor.com/) to find out a bit more about our mission, vision, and impact!

But ultimately, we the NHS and want to help it work better. We radically transform the delivery of health services to make healthcare work for everyone – for patients, doctors, administrative teams and taxpayers.

DrDoctor was built on a simple belief: technology can transform the NHS. Our B Corporation certification holds us accountable not just for what we build, but for how we build it - and the impact that has on people, patients and the health system around us.

What would I be doing day to day?

One of the great things about a scale-up is that every day is different and there is always an opportunity to get involved in something outside of your ‘BAU’!

You will be working within our Integrations pod (we call our teams pods), and of course your day to day will be varied but could consist of a mixture of:

• Building a technical relationship with potential and existing clients

• Working closely with our client facing teams to explore integration options and provide technical guidance to new and existing clients

• Understanding partner/EPR integrations and advising on preferred options

• Providing demonstrations of our Integration approaches and capabilities to prospective and new clients

• Assisting in completing client tender documents and technical documentation

• Translating and breaking down complex client requests into simple Integrations requirements

• Playing an advisory role within the Integrations pod to ensure new integrations work meets client needs

• Working with client teams during onboarding and testing of interfaces to make sure the process is quick and smooth

• Providing technical support and helping educate the client facing teams, helping them develop common responses to common questions

OK, I’m interested. What experience do I need to have?

We’re looking for someone with:

• Strong analytical and communications skills and the ability to synthesize information easily

• Previous experience working in a client facing technical role

• Great communication, presentation and interpersonal skills

• Understanding of HL7 and FHIR standards

Bonus points if you have previous exposure to:

• Networking

• SQL

• JavaScript

• Iterative development and agile software development

We’d love to find someone who loves to collaborate and enjoys being in person. We operate a remote by default working approach but we do have a London office which we’d love to see you in as often as you can, although this isn’t mandatory and it's definitely not a deal breaker!

We know from research and experience that candidates may not apply if they don’t think they meet 100% of our requirements. If you don’t tick all the boxes but feel you would be a good fit, we would still love to hear from you. We are committed to creating a diverse and inclusive culture!

Just to let you know too, we will need you to have the Right To Work in the UK.

We are perfect for each other, what are the next steps?

We are currently recruiting heavily and have a lot of CVs to go through. However, we don’t wait for roles to close before going through your CV. We will be in touch in a few days to let you know if we think we might be a match, and if we are not. Unfortunately, because we get so many CV’s we are not able to send a personalised reply if it’s not a match. However, if you want more details as to why, just drop us a note and we will arrange to get some feedback over to you.

If it’s a match, then we will arrange a time to talk to you on a quick 30 minute call. It’s just an informal chat so you can relax! We will tell you more about the role, the team and why you should want to join us.

If we continue, then we will invite you to meet some of the team, most likely virtually. Some our roles will also be subject to completing an assessment or a role related exercise.

We get there are a lot of great roles out there, so we will make sure to get through the rounds as quickly as possible. All we ask is you keep us up to date with your plans.

I can’t wait to get started, what are the perks?

An awesome team and mission? Oh, you want more?

We keep all of our Perks and Benefits updated on our careers page https://drdoctor.teamtailor.com/ – we like to think there is something for everyone! Let us know if you have any questions regarding them.

As DrDoctor has grown, we are seeing more of our people wanting to socialise in different ways.

Whilst we know that some of us love to go to the pub, we want to make sure we are including a wide variety of activities and events for our teams to enjoy each other's company, we aim to continue creating an open space for anyone and everyone to suggest how they’d like to spend time with their teams.

We love a Summer and Christmas party and regular company/team socials and away days. In the past year or so, we have enjoyed AI Games, Agile Games, Terrarium Making, Wreath Making to name a few. We hold held various events for celebrations such as Holi Festival, International Women’s Day, Pancake Day and Pride celebrations and our Birthday!

Salary banding for this role is: £54,000 - £66,000

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